Check your order
According to the different logistics freight for each period, we will set up different freight rules, you can pay attention to the header at the top of the website to get the latest news.
We could ship the USA, Germany, England and worldwide.
Receiving Time=Processing time + Shipping time
It normally takes 3-7 business days for us to process your order.
And the shipping time is 10-15 workdays.
International shipping (10-15 business days) - from $7.99
International shipping (10-15 business days) - free for orders greater than $69
Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.
By placing an order on
, you are responsible for the cost of return shipping back to
. Please refer to our Return Policy for further information on how to make a return.
is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected]
CAUSES OF DELAY
Tracking updates can be delayed when the following force majeure event happens:
1. Delays/closures due to the impact of the COVID-19
2. Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
3. Local reasons such as strikes, statutory holidays, major international conferences, etc.
4. Shortage of peak season flights & personnel and other local reasons
NEED MORE HELP
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.